Family Support Page-FAQs, Tutorials, and More!

Computer and TabletComputer and Tablet

On April 20, 2020, Governor Baker shared an important announcement regarding school closure across the state of Massachusetts. According to the Governor, to ensure the safety of all students, all public and private schools will remain closed until the end of the school year. Remote Learning will continue in all districts.  The Governor urged everyone to continue social distancing and to wear face masks when out in public, because health and safety remain the #1 priority.

Due to the Governor’s announcement, students in the Greenfield Public Schools will continue learning using our Remote Learning Plan for the remainder of the year. GPS teachers and staff miss our students greatly and remain committed to supporting all of our students and families as best as possible at this time. We have worked hard to create curriculum to keep all students learning during school closure, and will continue this until we are able to “start strong” and safely return students to school. 

Commissioner Riley emphasized that “it is extremely important for all students to continue learning under the Remote Learning Plans until the end of the school year.” DESE also announced that additional steps to boost remote learning for families and districts will be released in the coming week.  In addition, please be on the lookout for updated information regarding what this will mean for important school events, such as graduation, in the coming days. 

We know that for many families, students, and staff, this is a very challenging time. In the words of the Governor, "We are all in this together, and we will come out the other side stronger."  


Jordana B. Harper, Superintendent of Schools

For Information about Internet Access options in Greenfield

As we continue to implement the GPS Remote Learning Plan for student instruction at home during Covid, GPS parents/guardians may want to know more about the digital tools their children are using or they may need help with an unexpected technical issue.

Welcome to our new Family Support Page with FAQs to answer your frequently asked tech support questions. This page also features several "how-to" guides that can help with making your child's remote learning experience as positive as possible.

Chromebook Troubleshooting

Here are some basic steps for troubleshooting Chromebooks.

Does the Chromebook turn on?

  • Often, a Chromebook will go to sleep when its battery is low but will have enough battery power reserve to display a red Low Battery icon on screen when you press the power button. If users see that red Low Battery icon, please have them plug the Chromebook power adapter into a working power source.

  • Leave the Chromebook plugged in and charging for one to two hours then power on. If this does not work try power cycling the Chromebook. In order to do this, unplug the Chromebook from the power adapter, and hold the power button for one minute. Then try to power on the Chromebook. If this still does not work, please ask the classroom teacher to create a technology trouble ticket.

Does the Chromebook connect to the Internet?

If a user experiences problems with logging in to a Chromebook (i.e., the user is unable to get to the login screen), please ask the user to verify that the device is connected to WiFi network. 

  1. At the bottom right corner of the screen, select the time.
  2. Select Not Connected .
  3. Note: If you see your WiFi network name and a signal strength, your Chromebook is already connected to WiFi.
  4. Turn on WiFi. 
  5. Your Chromebook will automatically look for available networks and show them to you in a list.
  6. Select the WiFi network you typically use, enter the WiFi password

If you have signed into this WiFi network previously, the device will auto-connect next time. Once connected the sign-in screen should appear automatically

Does the Chromebook accept the login username and password?

A Greenfield Public Schools Chromebook must be used with a GPSK12 email address and password. It will not allow access by non-GPS users. If the user has a GPSK12 email account, but cannot remember the email password, please alert the classroom teacher through private email. The teacher will create a trouble ticket on your child'rs behalf and explain the problem. Include your child's email address in the body of your email to the classroom teacher. The IT Dept will reset the password and assign a temporary one. Please convey the temporary password to the user.

Is the Chromebook acting oddly?

Sometimes a software hiccup may occur during use. If the device begins to act strangely, follow these steps:

  • Please press the Chromebook’s Refresh button and Power button at the same time, and the Chromebook will restart.

  • If after a restart, the device still acts oddly, please create a trouble ticket describing the problem. Include the Serial Number of the device and the user’s name in the ticket. The IT Department will assist. 

Is the Chromebook broken?

If the user reports damage to the Chromebook screen, keyboard, or body of the device, please contact the building principal, admin assistant, or classroom teacher who  send in a trouble ticket with the name of the student and the serial number of the device. Please understand that IT and other GPS staff are following CDC guidelines and not entering school buildings at the present time. As soon as the guidelines change and building access is permitted, IT can see if there is another Chromebook available for distribution.

When I boot up my Chromebook, it says it has no Operating System

  • Try performing a hard or forced reset to erase all information in the Chromebook’s memory. This forces the Chromebook to clear and reestablish the necessary software connections. A hard reset does not remove any local files or settings.
  • button for five seconds. The device will turn off, and then turn on again. and refresh Press the power button
  • If necessary, press the Power button again to turn on the device.
  • If the issue persists, please let the classroom teacher know. The teacher will communicate the problem to the IT Department.

The letters aren’t matching what the user is typing

This could be a keyboard setting issue. To reset the keyboard follow these steps:

  1. At the sign-in screen, click in the status area in the lower right corner of the screen

  2. The Settings menu will pop up. 

  3. Select Settings.

    Your Chromebook Settings page loads in the Chrome browser.

  4. Scroll down to the Device section and click Keyboard Settings.

    The Keyboard Settings dialog box appears.

  5. Click the Change Language and Input Settings link at the bottom of the dialog box.

    The Languages and Input dialog box appears, as shown in this figure. The language you selected when setting up your device appears in the Languages pane on the left side of the dialog box.


  6. Select the Keyboard Layout setting. Click whatever has been set for the keyboard layout, and you will see a list of options. Click over to US Keyboard and then click away from the menu. 

  7. Once the US keyboard is selected, the letters you type will appear on screen.


How to reboot a Chromebook

To restart or reboot a Chromebook, press the Refresh and Power buttons at the same time;

Google Classroom for GPS Parent/Guardians

  • High School teacher Ms. Bennett shares some great Google Classroom Tips & Tricks!


Q: I logged into my student's Google account but cannot see the Teacher's Google Classroom

  • Verify that the teacher has invited the student into the class, 
  • Verify the email address that the parent is using is the child’s email address
  • Parents can access their child’s teachers’ Google Classroom in one of the following ways:
    • From the school-issued Chromebook, ask the student to log in and launch the Google Classroom App.  Please note that any activity in Google Classroom is documented under the student’s login and it would be inappropriate for a parent to communicate with the teacher or other students in Google Classroom. Parents should use their personal email to digitally communicate with the teacher.
    • From any computer with internet access, click this link and have the student login with their GPS Google Apps for education username and password. Please note that any activity in Google Classroom is documented under the student’s login and it would be inappropriate for a parent to communicate with the teacher or other students in Google Classroom. Parents should use their personal email to digitally communicate with the teacher.
    • As a parent/guardian, you must receive and accept an email invitation before you can receive email summaries. Only teachers and administrators from your student’s school can send these invitations. You have 120 days to accept an invitation before it expires.
      • The teacher or administrator emails you an invitation for a particular student.
      • The teacher or administrator can send the invitation to any email address.
      • In your email program, open your email invitation.
      • Click Accept.
    • If you’re not the parent/guardian, click I’m Not The Guardian.
      • You can choose the frequency of the emails, such as daily or weekly.
      • You can unsubscribe or remove yourself from Google Classroom at any time.
      • Guardian email summaries include:
        • Missing work—Work that’s late at the time the email was sent
        • Upcoming work—Work that’s due today and tomorrow (for daily emails) or work that’s due in the upcoming week (for weekly emails)
        • Class activity—Announcements, assignments, and questions recently posted by teacher
        • See more details here 

    Parents cannot be logged into their personal google accounts when trying to access their child’s class

Q. How do I help my child attach a document to a Google Classroom Assignment? These instructions are presented here for convenience

  1. Go to
  2. Click the classand thenClassworkand thenthe assignment.
  3. To attach an item:
  4. ClickAttach, or File Link, Link Driveselect Google Drive and then+Add or create, click Your work

Add or create your work files

5. Select the attachment or enter the URL for a link and click Add

Note: You can't attach a file you don't own.

6. To attach a new doc:

  1. Under Your work, click +Add or createand thenselect Docs Docs, Slides Slides, Sheets Sheets, or Drawings Drawing.
  2. A new file attaches to your work and opens.

Add or create your work files











3. Click the file and enter your information.

Note: You can attach or create more than one file.

4. (Optional) To remove an attachment, next to the attachment's name, click Remove X.

5. (Optional) To add a private comment to your teacher, under Private comments, enter your comment and click Post

6. Click Turn In and confirm.

7. The status of the assignment changes to Turned in.

Click Turn In

If problems occur when the student is working online in a Google Classroom with a teacher, the classroom teacher or instructional staff is often best equipped to help address the question. If the classroom teacher cannot answer the question, the teacher/staff can send in a trouble ticket explaining the problem and requesting assistance.

Please note: Emails sent from outside the domain cannot reach the GPS Help Desk. These emails are blocked from contacting the Help Desk to prevent cybersecurity breaches. The email will bounce back to the sender.

Basic Information About Our Most Common Programs

GPS has a number of software subscriptions including:

  • Accelerated Reader, Lexia, FASST Math, Symphony Math, MobyMax (GMS only). If you need your child's username and password to log into these subscriptions, please send a personal email to your child's teacher and request that the teacher send the GPS helpdesk a description of your problem.
  • Snap&Read Login in Instructions
    • Left-Click on the Snap & Read extension icon (It looks like a target and it’s black not blue icon to the right of the URL bar)
    • Select "sign in"
    • Select "sign in with Google"
    • Enter your school email address ending in and use the password associated with that email
    • Accept the invitation into the license (this will be a pop-up on screen)
    • Begin using Snap & Read! A toolbar should appear on the right side of their Chrome Browser

Internet Options for Families in Greenfield

We have compiled a list of low-cost Internet options that may be available to families living in Greenfield.  The service provider list that follows is not an endorsement of any particular com. We are making this information available so that you are aware of them.


Greenfield GCET

Greenfield’s own GCET

Greenfield provides low-cost Internet solutions to residents at prices competitive with Comcast. For more information, please visit


Wi-Fi from your Car in the GHS parking lot

You can get to the Internet at Greenfield High School by driving up to the side walk and parking as close to the building as possible. Some locations will be better than others. For best results, please park at the sides and the back of the building closest to the Auditorium.

Follow these instructions: 

  • Access the Wifi settings on your Device (For example, on an iPhone, go to Settings/Wi-Fi)
  • Choose the GHS-Guest WiFi signal. Enter GhsGuest6CGr!
  • Once you see you are connected there is a second VERY important step to follow
  • Open your Chrome, Safari, or other browser window. 
  • Type in the address bar
  • This will bring up the GPS Acceptable Use Policy page. Scroll down the page as you read the policy, then at the bottom, press or tap Accept, 
  • Only after having accepted the Acceptable Use Policy will you have access to the internet through GPS WiFi.


National Free Wi-Fi Map -  Many of these locations are restaurants that are now closed, but their parking lots may continue to have active service.


Greenfield Public Library Parking Lot Wi-Fi - The American Library Association has asked every library in the country to keep their Wi-Fi open during the shutdown so patrons can access it from their parking lots. As long as the Internet doesn’t extend beyond the school or library’s property boundary, there are no E-rate rules that would prohibit this.



We’ve turned on and made universally accessible all of our public wifi hotspots.  A map of those are here:  One just needs to plug in the address where they are to see the nearest available hotspot.


For those without internet at home, Comcast provides Internet Essentials Free to New Customers: It’s easy for low-income families who live in a Comcast service area to sign-up for Internet Essentials. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.  Comcast has service available to 99% of the homes and businesses in Greenfield.  Anyone who wants to try this option should go here: Visit  or call 1-855-846-8376 for more information.  No Credit Check, No Installation Fee, No credit card needed.


Also, for existing Comcast customers, Comcast is pausing its data plan: With so many people working and educating from home, all customers will have unlimited data for no additional charg for 60 days.


In addition, there are no broadband or telephone disconnects or late fees: Comcast will not disconnect a customer’s internet service or assess late fees if the customer contacts Comcast and let Comcast know that they can’t pay their bills during this period. Comcast care teams will be available to offer flexible payment options and can help find other solutions.